If you’re encountering any electricity-related problems, rest assured that MEPCO (Multan Electric Power Company) is ready to assist you. For prompt support, simply dial the Mepco helpline number provided below. Whenever you face difficulties in transmitting energy or have any queries, feel free to reach out.
MEPCO Helpline Number:
-
0800-63726
In addition, you can consult with a knowledgeable Mepco representative regarding load-shedding schedules or meter readings. The following office phone numbers at the Multan Power Control Center can address your concerns about electricity transmission, power outages, unscheduled load shedding, and more:
- 061-9210334
- 061-9210389
- 061-6784815
Customer Services Centers by MEPCO
MEPCO Multan has established customer service centers in all regions to swiftly resolve customer issues. You now have the option to visit the nearest MEPCO customer service center or contact the MEPCO Helpline to register complaints, seek assistance, or inquire about your electricity connection.
For any queries regarding new connections, meter replacements, demand notices, or other related matters, all the helpline numbers mentioned above are available. If you require a copy of your bill, please refrain from calling the helpline numbers. Instead, you can easily obtain a free duplicate MEPCO bill online.
Mepco Staff Telephone Directory:
To contact with the staff, follow the below numbers:
| Name | Designation | Office Line | Office Ext. | Cell |
|---|---|---|---|---|
| Abdul Rashid Tariq | Chief Executive Officer | 061-9220222 | – | 0345-4401111 |
| Bashir Lal Gill | P.A to CEO | 061-9220222 | 2002 | 0333-6142149 |
| Khurram Javaid | P.A/C.O | 061-9220205 | 2005 | 0300-9632289 |
| Mian Yousaf Iqbal | Staff Officer | 061-9220205 | 2005 | 0300-8730910 |
Efficient Complaint Handling Process
If you encounter any significant issues with electricity transmission, the Ministry of Energy’s Power Division is dedicated to helping you. Customer satisfaction is their utmost priority, and they encourage you to share your positive experiences. However, if you have concerns or believe that your needs have not been fully met, please don’t hesitate to inform them.
The staff at Power Information Technology Company is committed to taking your complaints seriously and resolving them promptly. You have the option to lodge complaints verbally or in writing.
To determine your area and obtain a comprehensive list, please refer to the MEPCO Distribution circles.
To ensure a fast response, it is highly recommended to provide accurate information when submitting complaints, enabling timely resolution.
Here are the name of circles and telephone numbers:
| Name of Circle | Phone / Helpline |
| Multan | 061-9220198 |
| Muzaffar Garh | 066-9200065 |
| Dera Ghazi Khan | 064-9239229 |
| Bahawalpur | 062-9250102 |
| Rahim Yar Khan | 068-9230160 |
| Vehari | 067-3360282 |
| Sahiwal | 040-9200305 |
| Bahawal Nagar | 063-9239031 |
Mepco Complaint Channels:
- Call the Contact Centre at 118 or send an SMS to 8118.
- Email: ccms@pitc.com.pk
Further Escalation:
If you feel that your complaint has not been satisfactorily resolved, you can escalate your concern in writing to the Head of Quality & Assurance at the following email address: qaccms@pitc.com.pk
MEPCO Customer Care Services
MEPCO offers assistance in various areas, some of which can be resolved over the phone, while others may require a visit to the office. For inquiries regarding power outages or load-shedding problems, feel free to contact MEPCO to obtain detailed information.
In case you require information on the restoration of discounted supply, you can file a complaint. If the helpline is busy, you can reach out to your subdivision officer at 63726-0800.
MEPCO Complaints:
MEPCO’s complaint system is highly efficient and ensures quick responses to customer concerns. Simply communicate the details of your issue and request resolution from their services.